Shipping & Returns
Shipping Policy
Thank you for shopping with us! We strive to ensure a smooth and quick delivery process for all our customers. Here's everything you need to know about our shipping:
Shipping Location: We offer express shipping from our Australian warehouse, delivering to all locations within Australia and internationally.
Processing Time: Orders are processed within 1-2 business days.
Shipping Time: We provide next-day express shipping within Australia. International shipping times vary depending on your location but typically arrive within 5-10 business days.
Shipping Fees: Shipping fees are calculated based on your location. You will see the total cost at checkout before completing your purchase.
Returns Policy
We want you to be completely satisfied with your purchase, so we offer a 21-day money-back guarantee. Here’s how it works:
Return Window: You have 21 days from the date of delivery to return your item if you're not completely happy with it.
Eligibility: To be eligible for a return, the perfume must be undamaged, with the bottle still full and in its original packaging.
Money-Back Guarantee: If you are dissatisfied with your purchase, we offer a money-back guaranteewithin 21 days. Simply return the perfume if you don't like the scent or if it doesn’t meet your expectations.
Return Shipping: The return shipping cost is the responsibility of the customer. Please ensure your return is properly packaged to avoid any damage during transit.
Refund Processing: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
How to Initiate a Return:
1. Contact our customer service team within 21 days of receiving your item.
2. Provide your order number and reason for the return.
3. Follow the instructions for sending the product back to us.
If you have any questions or need assistance, feel free to contact our support team. We're here to help!