Privacy Policy

Effective Date: 15-02-2025

At Elixir X, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information when you visit or interact with our website:

Personal Information: This includes your name, email address, phone number, shipping and billing address, and payment information. We collect this information when you create an account, place an order, or communicate with us.

Non-Personal Information: This includes information about your browsing behavior on our site, such as IP address, browser type, device type, pages visited, and time spent on the site. This data is collected automatically using cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process and Fulfill Orders: We use your personal information to process your orders, confirm payments, and arrange shipping and delivery.

Customer Service: We may use your contact information to respond to inquiries, provide customer support, and resolve any issues related to your orders or account.

Marketing and Promotions: With your consent, we may send you marketing communications, including special offers, discounts, and updates on new products. You can opt out of these communications at any time by following the unsubscribe link in our emails.

Improving Our Website: We use non-personal information to analyze website performance, track user preferences, and improve the overall user experience on our site.

Legal Compliance: We may use or disclose your information if required to do so by law, such as in response to a subpoena or government request.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal data. This includes encryption of sensitive information during transmission, secure payment processing, and limited access to your data by authorized personnel only. However, please be aware that no method of data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

Essential Cookies: These are necessary for the basic functionality of our website, such as maintaining your shopping cart or logging into your account.

Performance Cookies: These cookies help us track and analyze website traffic to improve our services.

Marketing Cookies: We may use cookies to show you relevant ads based on your browsing behavior.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our site.

5. Third-Party Services

We may use third-party service providers to assist us in operating our website, processing payments, or delivering orders. These service providers are obligated to protect your information in accordance with this Privacy Policy. However, we are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies directly.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

With Service Providers: We may share your personal information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and email marketing platforms.

For Legal Purposes: If required by law or in response to a valid legal request, we may disclose your information to comply with legal obligations or protect our rights.

7. Your Rights and Choices

You have the following rights concerning your personal information:

Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us directly.

Opt-Out of Marketing Communications: You can opt out of receiving marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

Delete Your Information: If you wish to delete your account or personal information, please contact us, and we will assist you in removing your data from our records (subject to any legal retention requirements).

8. International Transfers of Data

If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our servers are located. By using our website, you consent to the transfer of your data to these locations.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete the information as quickly as possible.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Elixir X

contact@elixirx.com.au